REFUND POLICY

Thank you for choosing www.naturalwipestore.com. To ensure that you are satisfied with your shopping experience, here are our refund terms:

1. Refund Policy
   We take customer satisfaction very seriously and offer a 30-day money-back guarantee. You can request a refund for any product that is not of good quality or does not meet your expectations.
2. Refund Qualifications
   To be eligible for a refund, please note the following:

The product must be returned within 30 days of purchase.
The product must be unused and in its original packaging.
To request a refund, you must provide proof of purchase, such as an order confirmation email or receipt.
When requesting a refund, please include the reason for the refund, which will help us improve our products and services.

3. Refund Process
   To request a refund, please follow the steps below:

Contact our Customer Service team at customer.service@naturalwipestore.com with your order number and the reason for the refund.
We will review your request and respond to you within 2-3 business days. If your refund request is approved, you will receive a return guide.
Please return the product according to the return guide and bear the relevant shipping costs (except for refunds due to product quality issues, shipping costs are usually not refundable).
We will process your refund application within 7 working days after receiving the returned product and return the money to your payment account.

4. Disclaimer
   The refund policy does not apply to the following situations:

If the product has not been refunded for more than 30 days.

Used products.

Damaged or missing packaging due to personal reasons.

5. Refund time
   Refund processing usually takes 7 working days, and the specific arrival time depends on the payment method you use.

We hope to provide the best shopping experience. If you have any questions about your order or need additional help, please feel free to contact our customer service team. Thank you for your understanding and support!